DS VISUAL for customers to provide comprehensive product pre-sales, sales, after-sales service support to establish a set of perfect service system and a strong, well-trained, technically excellent service team.Now,our customer service center is composed of more than ten skilled and experienced technical support engineers, who are fully responsible for the global technical support work.Customer service center is continuously improving the service level and quality, to the greatest extent to ensure that customers provide a strong guarantee.

Service Idea:

Proactive, honest and trustworthy, quick response, to meet customer needs as the first goal.

Service Items:

1. 24-hour hotline service(consultation, telephone technical guidance);

2. Online services;

3. Hardware failure maintenance;

4. Free professional and technical training;

5. Paid hardware upgrade;

6. Warranty service;

7.Engineering technical service.

Warranty period:

the product provides one-year warranty, lifelong maintenance service.

Special instructions:

1. Within the warranty period, all maintenance services and materials are free of charge;

2.   From the date when the product arrives at the place where the customer is located and signs for acceptance, all faults and damages caused by man-made damage, accidental damage and illegal operation are not within the scope of warranty;If the warranty period is exceeded, only the cost of materials used in the maintenance service will be charged to the customer.

3. The product provides lifelong maintenance service, which can constantly improve the system functions and software upgrades, and only charge components and components for additional hardware equipment.

4.   During the warranty period, provide various flexible contact, such as telephone, fax, E-mail, etc., to provide 24-hour and timely response service.